Behind every kitchen in the system sits a team handling the parts that don't show up on a menu — logistics, quality, and platform performance.
From the moment your application is approved, a member of our operations team is assigned to walk you through setup — confirming kitchen requirements, scheduling equipment delivery, and training your staff on every recipe and packaging spec before your first order comes in.
Once you're live, you have an ongoing point of contact rather than a support ticket queue. Your account manager tracks how your kitchen is performing, flags anything that needs attention, and helps you plan supply schedules as order volume grows.
Our quality team runs regular checks across every kitchen in the system — covering food handling, hygiene standards and recipe consistency — so a customer gets the same experience no matter which kitchen fulfilled their order. This isn't a one-time inspection at launch; it's ongoing, for as long as you're part of the system.
The team responsible for keeping meat, packaging and equipment moving on schedule works to the delivery cadence agreed for your kitchen, adjusting frequency as your volume changes so you're never overstocked or caught short.
We monitor how your listings are performing on Uber Eats, Just Eat and Deliveroo — order volume, ratings, and visibility — and work with you on adjustments where it helps, from menu photography to platform promotions.
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